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Contact/FAQ


Guarantee

All PIECE products are made with care in New York City. Your satisfaction means a lot to us and we will replace or repair any manufacturing defects in a timely manner. 

Sizing

Our sizes run XS - L. Our performance fabrics are versatile enough to transform to your body shape but please contact us at hello@piece-nyc.com if you have any questions pertaining to fit specifications. We'll get back to you right away!

Care

Detailed care instructions are provided with each piece. For more specific care inquiries, please e-mail us at hello@piece-nyc.com.  

Orders

Can I get my order expedited?

Expedited shipping is available with FedEx and costs an extra $20. Just select the expedited shipping option at checkout. 

When will I get my order?

We process orders within 1-2 business days, then ship them to you via FedEx. It will take a total of 3-7 business days.

What if an item I want is sold out?

We reproduce our bestsellers based on demand. Sign up for for updates to find out when your piece becomes available again. 

Payment

What forms of payment do you accept?

All payments made on www.piece-nyc.com are secure. Transactions are made in USD and we accept PayPal, MasterCard and Visa. We do not accept personal checks. New York residents are charged sales tax. 

Shipping

Do you ship internationally?

For now we only ship to the US and Canada. We do, however, accept international credit cards. Please see our list of acceptable forms of payment on the checkout page. 

Return/Exchange Policy

We have a 30-day return policy. The items should be unworn, unwashed, and undamaged. We charge $5 to cover return shipping and restocking and deduct it from your refund. Exchanges are free. 

How do I return a gift?

We offer store credit for gift returns. Send an email to info@piece-nyc.com and include any information you have.

When can I expect my refund?

Please allow 1-2 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed.

Please e-mail us at hello@piece-nyc.com with any other questions! We are here for you.